Letter to UT community updates credit card processing error | UToledo News

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Letter to UT community updates credit card processing error

Below is a letter regarding the recent computer software error at the University that resulted in a backlog of food service credit card payments made on Main and Health Science campuses. It was sent by e-mail to students, faculty and staff Monday, Jan. 24.

Students, faculty and staff,

As you may be aware, a computer glitch identified last week has caused some members of The University of Toledo community to see a sudden backlog of charges to their bank accounts.

We sincerely apologize for any inconvenience this has caused and are working diligently to resolve the situation so that no harm comes to those impacted. A team has been dispatched to analyze individual situations on a case-by-case basis to ensure the accuracy of charges.

In short, the glitch caused our systems to hold up a large number of transactions dating back to Sept. 28, 2010. Once the glitch was discovered, the transactions were fully processed Jan. 10. During this period, charges would appear as “pending” on the customer’s account for a time, yet they were never completed.

While we have no reason to believe there was any duplication of charges, we will work to reconcile the transactions with the records and financial institutions of anyone who believes they were negatively impacted.

If you recently incurred charges for purchases made between Sept. 28, 2010, and Jan. 9, 2011, and have concerns, you may visit https://entapps00.utoledo.edu/diningcharges/ for additional information and potential remedies for overdraft fees should you have incurred them. The website will provide you with instructions on how to submit a request for assistance electronically to auxiliaryservices@utoledo.edu.

UT has, and will continue to, reach out to our customers’ financial institutions in an effort to get overdraft fees waived.

You may also submit inquires by calling 419.530.1640; however, submitting your information through the website will help expedite the process.

Thank you in advance for showing understanding in this matter. Please know that we are working hard to correct this unfortunate situation.

Sincerely,

David Dabney, Vice President for Finance
Kaye Patten Wallace, Vice President for Student Affairs

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