Facilities establishes Text-a-Fix service to respond to maintenance needs

February 7, 2013 | UToday
By Jon Strunk



Building on the success of The University of Toledo Police Department’s Text-a-Tip service, UT’s Facilities and Construction team is implementing a Text-a-Fix service to enable faculty, staff and students to let facilities personnel know of needed campus repairs.

The Text-a-Fix service will use the same smart code as UTPD’s text service, but users will need to type a different keyword. For example, to report a burned out light or any icy walkway, users simply should input smart code 69050 and key the following in the text box: UTFIX, followed by one space then the message.

Officials said it was very important to be specific in the message, including which campus, which building, a room number and a description of the problem.

“We’ve seen how successful this program has been with UTPD and felt that this was a way we could respond quickly to maintenance concerns across the University,” said Chuck Lehnert, vice president for administration. “Folks may not know who to call, but if they have one central place to send texts to alert us, we’ll be able to address concerns quicker.”

Lehnert pointed out that maintenance requests also can be submitted at the facilities website — utoledo.edu/facilities — but added that the new texting service was an acknowledgement that many people won’t have easy access to the Internet when they see a maintenance issue.

“People always have their phones with them, and this way people can let us know in 10 seconds rather than trying to remember the next time they sit down at their computer,” Lehnert said.

Signage similar to UTPD’s Text-a-Tip service will go up across campus in the future.

Texting charges and fees may apply depending on users’ cell phone plans.

For those unfamiliar with UTPD’s Text-a-Tip service, users input the same smart code — 69050 — but the keyword in the text box is UTPD, followed by one space and then the message.