New IT Help Desk to launch March 8

March 6, 2012 | UToday
By Staff



A new help desk system will be implemented for students, faculty and staff who need Information Technology assistance on all campuses of The University of Toledo.

The new online system will go live Thursday, March 8, and will be the preferred way to receive requests.

The new online help system will be available at ithelp.utoledo.edu and automatically will send requests to the appropriate IT groups based on the category of the request.

The IT Help Desk provides 24-hour assistance for email, network connection, the myUT portal, Banner, clinical software and other University systems.

Assistance can continue to be requested by phone to 419.530.2400 or 419.383.2400 and by email to ITHELPDESK@utoledo.edu.