Professional training and development available through iCare University

March 24, 2014 | UToday, UTMC
By Cynthia Nowak

With an eye on both service excellence and professional development, iCare University is offering staff, faculty and student workers a full calendar of training programs that run through June.

Housed in Ottawa House East, iCare University focuses on initiatives that promote high standards of service, recognize employee dedication, and deliver training opportunities.

“Our vision is to build on the excellence that already exists at The University of Toledo,” said Tony Urbina, iCare University director in the Office for the Student Experience. “We can achieve national recognition for distinctive, comprehensive service to our students, and training is key to that goal.

“Whether we teach students in a classroom or we work with students in a frontline office, we need to have a sustained focus on improving our craft as professionals. Training can accomplish that, and iCare University provides that high level of training in-house.”

Interdepartmental collaborations provide continuous educational opportunities, he added. They include sessions on leadership, cutting-edge classroom technology and customer service.

“Whether you’re faculty, staff or a student employee, there’s something for everyone,” he said.

For a full schedule of available training opportunities, visit the iCare University website.

Upcoming classes include:

• Wednesday, March 26, from 9 to 10 a.m. in Ottawa House East Room 1101 — Treasurer’s office/loan and special account overview. Learn about the process of billing, collection and depositing. Facilitated by Stephanie Blausey, director of loans and special accounts. Targeted toward professional staff, advisers, success coaches.

• Thursday, April 3, from 1 to 2:30 p.m. in Ottawa House East Room 1101 — Webinar: “Managing Overly Involved Parents: Effective Strategies for De-Escalating Aggressive Behavior.” Facilitated by Tony Urbina. Targeted toward frontline employees, professional staff, advisers, success coaches.

• Tuesday, April 8, from 3 to 4 p.m. in University Hall Room 5120 — Creating, uploading and captioning short videos using YouTube. Facilitated by Angela Paprocki, University Teaching Center. Targeted toward faculty and instructors.

• Thursday, April 10, from noon to 1 p.m. in Ottawa House East Room 1101 — Leadership Series Part 1: “Lead With Meaning.” Motivate your staff, department and co-workers to become productive change agents. Facilitated by Mario Toussaint, author, motivational speaker, and director of food and nutrition at UT Medical Center. Targeted toward directors, managers and supervisors.

For more information, contact Urbina at 419.530.5922 or

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