Annual engagement survey offered to UTMC physicians

April 18, 2011 | UToday
By Kim Goodin

Who wouldn’t value some input regarding work environment?

Starting Monday, April 18, physicians and medical residents at The University of Toledo Medical Center will have the opportunity. Engagement surveys targeting a number of categories, including organizational culture, communications, work environment and more will be offered through April and May.

Ioan Duca, director of patient experience at UTMC, said the survey is part of an overall strategy to increase physician engagement and patient satisfaction.

“This is an invitation to talk to us and let us know how we’re doing,” Duca said. “Research shows that a highly engaged work force translates to a strong healing experience for our patients.”

To foster open communication and confidentiality, the survey will be administered by Press Ganey, a nationally recognized leader in health-care performance improvement. Duca announced UTMC’s partnership with Press Ganey earlier this year.

Approximately 652 physicians and medical residents will receive surveys at their home addresses. Respondents will be directed to a secure web page to enter responses.

The physician survey process continues through Wednesday, May 18.

“Physicians and medical residents are key stakeholders at UTMC,” Duca said. “Honest responses regarding the employment experience will help us fine-tune our strategies toward achieving our patient satisfaction goals.”

The survey addresses a multitude of topics, including:

• Organizational culture;

• Organizational communications;

• Physician and resident roles/responsibilities;

• Leadership;

• Work environment;

• Training and development; and

• Compensation and benefits.

Representatives from Press Ganey will analyze feedback and provide baseline results. An executive recap will be presented in July, with information disseminated by College of Medicine and Life Sciences chairs through the rest of the month.

“This is the first in what will become an annual physician and medical residents engagement survey,” Duca said. “Our UTMC community of physicians can expect and look forward to their voices being heard.”

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