New MyPIC office, operations manager improve campus services

November 4, 2010 | Arts, UToday
By Meghan Cunningham

Need to make a change to your meal plan? Have a question about your parking permit? Looking for a new cell phone? You can do it all in one place at The University of Toledo.

The UT Auxiliary Services Office has reorganized its services and created a MyPIC one-stop shop for meal plans, parking permits, IDs and Rocket Wireless cellular services, all in Rocket Hall Room 1917.

“We continuously strive to increase customer service, and this is one way that we can offer students and the UT community a convenient place to go for a variety of needs,” said Joy Gramling, director of auxiliary services. “This reorganization allows us to respond faster and be more efficient in our operations.”

Rocket Wireless alone has undergone a number of changes to make it the best option for wireless service. Student employees now answer the telephone during business hours, from 8:15 a.m. to 5 p.m. weekdays, to offer their assistance or take a message for the next available representative. Student staffers constantly are checking the voice mail to ensure that all calls are responded to within 30 minutes.

Rocket Wireless staffing has been re-engineered to create rotating blocks of time that allows the office to better assist customers, and appointment slots now are available in addition to the first-come, first-served operations of the office. Students answering the phone will make sure to offer those times to callers, Gramling said.

The hours of operation in the MyPIC office also have been extended. Should you need assistance with your phone service, ID or parking after work or daytime classes, the office is open until 6 p.m. on Tuesdays and Wednesdays. In addition, MyPIC will be open from 11 a.m. to 2 p.m. Saturdays, Nov. 6 and Nov. 20, and if there is positive feedback, the office will continue to be open two Saturdays per month, Gramling said.

To help facilitate these changes, a new position of operations manager was created, and Michael Byrd, a part-time instructor in the College of Business and Innovation, was selected for the position. He will oversee the MyPIC area as well as the gift shop at UT Medical Center.

Byrd has more than 35 years of business operations experience in a variety of industries and family-owned businesses. He has held several positions, including buyer, scheduler, materials manager, operations manager, director of operations and general manager.

For more information, call MyPIC at 419.530.7998.

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