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New direct delivery means faster service

The University of Toledo has worked with UPS and Federal Express to start delivering packages to direct locations on campuses.

“Previously, UPS and Federal Express had shipped all packages to the central receiving docks, which in turn delayed the final delivery of packages to our customers,” said Jennifer Pastorek, UT director of supply chain management. “We wanted to improve the delivery process and let UPS and Federal Express do what they do best — deliver packages quickly. It’s all about enhancing service here.”

The efficient change was possible as University buildings now have individual addresses for emergency response purposes.

“We are able to capitalize on that improvement with package delivery,” Pastorek said.

The new package delivery program began in early November.

While purchases made with University procurement cards will be delivered directly, orders placed via the Lawson e-requisition and purchase order process will continue to be received and delivered by University receiving personnel.

Both UPS and Federal Express will deliver packages directly to recipients as long as the shipping address includes: The University of Toledo, the exact building number and street name, the building code and room number/name, Toledo, Ohio, and the ZIP code. The information needs to be given to the supplier at the time of order to ensure an accurate, deliverable ship to the address that is on the package.

One important service level this change will bring is for express package requests such as overnight by early morning delivery. With UPS and Federal Express now delivering direct, their guarantees will be followed.

For more information or questions regarding the new delivery process, contact Pastorek at 419.530.8707 or at jennifer.pastorek@utoledo.edu.

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