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Serious lessons for managing your boss in the 21st century

Several years ago, I started noticing a pattern of wherever I went, I was being approached by people who were struggling in their working relationships with their bosses. We all know that our bosses can impact our work lives in immeasurable ways. Working for a great boss can make going to work a great and rewarding experience. Conversely, working for a bad boss can be a nightmare and can create big trouble. So here’s a simple truth: The stronger our working relationship with our boss, the greater the likelihood of high performance and career success.

In previous research, I found that bad bosses come in a wide variety of types that include bosses who are egomaniacs, emotionally unintelligent, non-communicative, clueless, unrealistic, indecisive, mean-spirited and unscrupulous, just to name a few.

business logoSo what would you do if you find yourself working for a bad boss? Dr. Larry Fink, UT professor of management, and I recently conducted a series of focus groups with a cross-section of nearly 300 business leaders to explore this important issue. Here are some lessons that emerged:

Lesson #1: Accept the fact that you cannot change your boss. This is reality, not fatalistic. Each of us must adjust and adopt our own behavior to accommodate to the shortcomings and tendencies of our superiors as we are generally not in a position to change their behavior. To be successful, we must effectively adjust our style and approach to work to accommodate our boss’ style and shortcomings.

Lesson #2: Put yourself in your boss’ shoes. It is imperative to understand your boss’s performance goals and what your organization expects your boss to deliver. Understanding what your boss is up against can provide you with important insight into his or her behavior. Work hard to know and understand what your boss is being paid to deliver and the pressures that she or he is under from her or his superior.

Lesson #3:
Get on the same page with your boss. Once you know what your boss is being held accountable for, it is your job to get on the same page with your boss and identify the results that are needed to deliver to help your boss be successful! We must proactively realign our goals, roles and responsibilities with our boss to make sure that we are operating in concert with them.

Lesson #4: Work hard to know and understand your boss’ strengths and weaknesses. You and your boss are linked together, so it is really important to pay attention to his or her work habits, management style, and how he or she operates on a daily basis. Failing to know and understand your boss puts you at a disadvantage when developing strategies that will allow you to both play to his or her strengths and deal with shortcomings. Always know your boss’ strengths, weaknesses and idiosyncrasies.

Lesson #5: Regularly assess the overall quality of your current relationship with your boss and determine strengths, weaknesses and opportunities. Taking the time to understand what is working well and what needs work is an important tactical step to identify the things that you need to do to better manage your boss. This assessment will put you in a better position to develop a game plan for improving your working relationship, and it is your responsibility to do so.

Lesson #6: Communicate using your boss’s rules. Learn how and when to communicate with your boss and how to best keep him or her informed. Know and understand your boss’s communication habits and practices, and do your best to communicate with her or him on her or his terms.

Lesson #7: Be proactive and keep aligned. Take the initiative to schedule regular alignment meetings with your boss to review and prioritize your current workload. Meet with him or her so he or she can provide you with input and feedback on your performance. Regular alignment sessions keep you on the same page and create opportunity to keep our bosses coaching and providing us with the information we need for success.

Lesson #8: Establish your brand and make it a practice to under-promise and over-deliver. Knowing and understanding how people at work, including your boss, perceive you is an important part of managing your relationship with your boss. Along the same lines, make it a practice to under-promise and over-deliver. Be known as a person who is easy to work with and who consistently delivers desired results.

Lesson #9: Be a problem-solver. Most of our bosses have a fair number of problems and issues on their plates, so when you do need to bring something to their attention, use your knowledge of your boss’s modus operandi to decide on the best time and place to do so. When approaching him or her, make sure that you properly frame the issue to make it easier for your boss to understand the problem. Then, take the time to offer up your ideas or your potential solution(s) to the difficulty. Be known by your boss as a person who is problem-solver.

Lesson #10: Show respect for your boss even if he or she might not deserve it. When you work for a bad boss, it is important to remember that this bad relationship is not taking place in a vacuum. Always show respect for your boss, and do not engage in gossip, backbiting, character assassination, or making your boss look bad behind his or her back. When word of bad-mannered behavior gets back to the boss, it can spell career disaster for the backstabber. Demonstrate respect for your boss regardless of how bad she or he might be and resist the temptation to undermine that person.

Lesson #11: Know when it’s time to go. Our final lesson circles back to our first: It is important to remember that there’s actually very little that you can do to change your boss. So if your boss has a destructive personality, or is openly disrespectful of you, or is damaging your performance, or is engaged in unscrupulous or illegal activities, you may need to remove yourself quickly. When your boss is performing in a fashion that makes work untenable, develop and execute your exit strategy ASAP.

Regardless of the type of boss you work for, I want to encourage each of you to think through these important lessons that can make life easier and put you in a better position to deliver desired results, which is the cornerstone of career success.

Longenecker is the Distinguished University Professor of Management and director of the Center for Leadership and Organizational Excellence. The study he and Dr. Laurence Fink, UT professor of management, conducted is titled “Serious Lessons for Managing Your Boss in the 21st Century,” which was published in a recent issue of Industrial Management.

Teaching and transforming our students

Well, here we are at the start of another school year filled with excitement, hope, energy, and an opportunity to make a real difference in the world with our hallowed profession!

I was recently asked by Interim Provost John Barrett and his staff to facilitate a mini-workshop on teaching for the New Faculty Orientation Program. As part of the program, we did a group exercise with UT’s 80-plus new faculty on “The Attributes of the Best Class You Ever Experienced.” Our new faculty members described their experiences, shared those with each other, and coached each other on what to do to provide our students with awesome learning experiences. It was truly inspiring to hear faculty discuss how great teachers had changed and transformed their lives!

Dr. Clinton Longenecker

Dr. Clinton Longenecker

I know that teaching is sometimes underappreciated, but I was reminded by my new colleagues that teaching has the potential to change and transform people’s lives, which is a noble calling indeed. As teachers, it’s easy to focus most of our time and energy on the “information” associated with our various courses. But we have found in our adult learning research that information is simply the foundation for great teaching. Game-changing teachers focus on providing great information in their courses for sure. But great teachers also create a learning climate for student motivation, idea integration and career application to help their students experience real transformation.

So going into this new school year, here are some of the most important things that we can do to provide our students with transformational experiences. Our students deserve cutting-edge information and knowledge, but let’s remember to use our platform to help transform our students.

Our students connect with our passion and mojo. The overarching factor for transforming students is bringing our passion, excitement, expertise and enthusiasm to each and every exchange we have with them. They can tell pretty quickly if we’ve “got mojo” for them and for what we are teaching. This single factor plays a dominant role in our ability to motivate and impact our students.

Our students want and need the “big career/skill” picture. The best teachers create relevance and idea integration. Regardless of the subject we teach, it is imperative to ground each class with a clear and concise explanation of how this class will benefit the students’ career preparation. Whether it is course content, specific skills that will be acquired, people they will meet, or practices to be mastered, it is important that we give students a strategic view of how each class will help them achieve their career aspirations. As the semester unfolds, we need to constantly illustrate how our material ties back to their career success. This simple act can have a powerful effect on a student’s motivation and commitment.

Our students want and need learning structure and clear expectations. We should never underestimate the importance of being organized and in communicating our course schedule and expectations on an ongoing basis. We want our students to know exactly what is coming and when to help them plan and organize. Let’s make it easy for students to work hard and learn. Many of us have found that it is very useful to create a course-learning contract. This document outlines the behaviors and challenging expectations that our students can expect of us and that we can expect of them. The best teachers challenge their students to be the best they can be!

Our students want access to us and need us to connect with them at a personal level.
It is said that “people care how much you care before they care how much you know,” which is true in any discussion of great teachers. So there is no substitute for establishing, communicating, keeping, inviting and welcoming students to make use of office hours. The simple act of being accessible to our students can carry great weight in letting our students know we care for them and are there to answer questions and provide career counsel. Students also greatly appreciate it when we know their names. Now in big classes, this can be very difficult, but nametags, name placards or using technology to memorize student’s names can all send a powerful message that we care about them as people.

Our students want and need active hands-on learning and engagement. In every discipline, there is a time and a place for straight one-way lecture teaching. But research continues to show that real learning and transformation requires student engagement and active learning. In putting together each class, ask yourself, “What can I do to encourage student involvement, ownership and excitement around the material, foster dialogue and discussion, and build energy and enthusiasm into the session? The good news is there are lots a ways to do this and lots of people on campus to help us if we are serious about becoming better transformers. Our students want class to be fun, and maybe even entertaining, regardless of discipline. Focusing our efforts to create student motivation, integration and application of material is critical.

So here’s a thought: Instead of going into this new school year thinking of ourselves as teachers, instructors or professors, consider redefining your role to that of a transformer. A decade ago, I redefined my role as that of a transformer and it has caused me to approach teaching very differently. And as a transformer, I’m always looking for new ideas on how to improve my teaching talent, so I hope you don’t mind me sharing these thoughts.

Transforming our students just might be one of the more important activities that you and I ever participate during our lives. And as a University of Toledo alumnus, I am very fortunate to have been transformed by the great teachers who taught me.

Have an awesome school year! And never underestimate the transformational power you possess!

Longenecker is a Distinguished University Professor of Management and director of the Center for Leadership and Organizational Excellence in the College of Business and Innovation. He received a bachelor’s degree in business administration and a master of business administration degree from UT in 1977 and 1978, respectively. Send your thoughts and suggestions to clinton.longenecker@utoledo.edu.

Rocketing on the water: sailing yarns from Key West

There’s just something about improbability and coincidence that leads to the best stories.

More about that later.

The Holy Toledo! crew, from left, Clif Vaughan, Tom Andrews, Al Newell, Steve Morrow, George Sipel, Daniel Miller and Luke Gossman leave the docks of the Ft. Lauderdale Yacht Club for the start of the Ft. Lauderdale to Key West Race Jan. 14.

The Holy Toledo! crew, from left, Clif Vaughan, Tom Andrews, Al Newell, Steve Morrow, George Sipel, Daniel Miller and Luke Gossman leave the docks of the Ft. Lauderdale Yacht Club for the start of the Ft. Lauderdale to Key West Race Jan. 14.

Four years ago, I was introduced to the world of competitive sailboat racing through some good friends at the Center for Creative Instruction (CCI) on Health Science Campus, and it immediately became a labor of love. So, when I’m not making pictures as UT’s photographer, I’d rather be out sailing. Especially in the middle of winter.

In January, I had the incredible opportunity to indulge and join an all-star crew, racing a yacht named The Holy Toledo! in the Ft. Lauderdale to Key West Race. The 40th iteration of the offshore ocean race attracted participants from such far-reaching places as Texas and Rhode Island and even included a brand new 88-foot state-of-the-art carbon fiber super yacht among the competitors. Quite a daunting prospect for a relative beginner like myself, but the 70-degree temperatures of Florida in winter did sound pretty good, so I told the rest of the crew to count me in. Hot on the heels of the Rockets’ victory in the GoDaddy Bowl, we hit the road with the sailboat in tow.

So far I’ve written about the race, but not the crew. I have to confess how surprised I was to find out how much sailing talent we have here on Lake Erie and at the University. Two of the boat’s owners, Tom Andrews, a UT alumnus and one of the founders of CCI, and Clif Vaughan, UT alumnus and husband of Bobbi Vaughan, the current CCI director, have decades of sailing experience and have won more races than they can count. (I’m guessing that means the real number is more than 10 apiece.) We also had the privilege of counting UT engineering student Luke Gossman as one of the crew. Luke is a member of the UT Sailing Club that won accolades at the Intercollegiate Offshore Regatta, earning the right to compete in the 47th EDHEC Sailing Cup in La Rochelle, France, this April. Clearly, I was in good company and by far the least experienced sailor onboard. No pressure.

Misty Matter and Al Newell posed with Key West Police Officer Bob Bulnes on the shoulder of Florida State Road A1A in Key West Jan. 17.

Misty Matter and Al Newell posed with Key West Police Officer Bob Bulnes on the shoulder of Florida State Road A1A in Key West Jan. 17.

I’ll risk being anticlimactic in saying that the race went very well for us and hope it’s not overly hokey to report that we had “fair winds and following seas.” It was a great sail and The Holy Toledo! finished first in her class, ahead of seven other boats, with a time of 23:51:39.

No trip is complete without some interesting stories, so this is where the aforementioned coincidence comes in. The night after docking in Key West, I was doing some “sight seeing” at an establishment of local color, as sailors do, and found some crew from another boat that belongs to the same yacht club as ours. As we were exchanging congratulations, I mentioned my position at UT and the boat owner’s son got really excited, saying that his father just had to meet me. It turns out that they were Bill Bollin and his son, John, and were huge UT supporters. Even more unlikely, Bill was on the same charter flight as I was, traveling to and from the GoDaddy Bowl, not 11 days earlier! We spent more time talking about the football game than the race.

I really thought the odds against “running into” a fellow Toledo alum like that were pretty long. As it turns out, stranger things can happen, and I apparently knew nothing about odds. (In my defense, I was an art major, not mathematics.)

So, the time had come to pack everything, hitch the boat up to the truck, and head back to Toledo. As you might imagine, Key West can be cramped and full of tight corners, which isn’t an ideal place to be pulling a 33-foot boat, so we were being extra careful navigating around some closed streets. As we hit the A1A, right next to the ocean on the south side of the island, we pulled over for a routine check of the trailer lights. That’s when the first Key West patrol car pulled up. It was eventually joined by four more. As we were told by the first officer, we were being pulled over for hit and run — on another police car. Oops.

Unknowingly, we scratched the front bumper of a patrol car with the trailer’s license plate while turning one of the many corners. After the officer in question arrived, we went to look at the damage and talk to him about what had happened.

This was when I learned that the universe truly does have a warped sense of humor. As luck would have it, we quite literally ran into another UT alum.

Key West Officer Bob Bulnes told us how surprised and amused he was when he saw the name of the boat. (Not amused enough to help us evade a ticket for failure to maintain lane, though.) Just being an alum wasn’t enough; he was actually a tight end for The University of Toledo’s football team from 1979 to 1981, and he finished his athletic career with a Rocket victory in the California Bowl. Despite living in the city that claims the southernmost point in the country, Bulnes said he makes a special trip back up to Ohio every year for the Bowling Green game, and he still keeps in contact with former Head Coach Chuck Stobart.

Miller is photographer 2 at the University.

BowTies & Basketball

A night to remember …

I believe I’ll look back to Jan. 26, 2013, as a testament to the state of BowTie Cause … but more importantly, a testament to the great organizations we partner with. It also made me realize the value of our work for other people and organizations.

Ken Rosenthal and I met at his hotel in Ann Arbor and drove down to The University of Toledo for their annual “Tie One On” event. On the national night of “Coaches vs. Cancer,” it was cool to see all the coaches rockin’ BowTie Cause for a basketball game that had the Toledo Rockets playing against the Bowling Green Falcons.

As our first time attending, we didn’t know what to expect but it definitely exceeded all expectations. The practice court served as the staging area for tying on BowTies, and I must have helped at least 100 people “tie one on,” as did other staff and administrators.

It was obvious that the community embraced the event and there were hundreds of people rockin’ UToledo retro BowTies, including the band, the athletic director and the head coach. The dance team used them as bows in their hair, and the players even had the BowTie image on their warm-up tops! As a former basketball coach, I thought that was very cool.

Prior to the beginning of the game, Ken was asked to give a locker room speech to the team, which he told me he had never done before. At halftime, he addressed the crowd and told the story of our partnership to support The University of Toledo’s efforts in fighting prostate cancer in collaboration with the Dana Cancer Center.

By the end of the game, we had tied a ton a BowTies, met new friends, and even took some photos with the mascots.

Spearheaded by Larry Burns and Lindsay Ackerman, it was awesome to bear witness to a community that cared. A community that came together on the night of a basketball game to use BowTies as a conversation piece, a fundraising piece, and a piece that in essence, “tied” them all together for a common cause.

And… it was a good night for the Rockets, winning convincingly, 75-62. It must have been the BowTies, right?

Williamson, BowTie Cause CEO, is a partner of UT’s “Tie One On” event. Reach him @BowTieCEO.

Remembering 9/11: Testing faith and humanity

A decade ago, a tragedy that ranks with the Mongol sacking of Damascus, the burning of Rome by Nero, and the bombing of Pearl Harbor occurred on Sept. 11. The idyllic innocence of America was shattered. From the acrid plumes of smoke and ashes of that day’s horrendous tragedy also arose the natural demons of hate. In early days and weeks of the tragedy, it appeared that hate was a desired emotion felt by every American toward the perpetrators. Hate — antonym to love — is a strong word as well as a harsh feeling, but in those unguided moments of spiritual emptiness, one could feel, fathom or express nothing but hate.

Hate was the dark face of evil that the nation saw in the hollow craters of Shanksville and the Pentagon. Unfortunately, before we knew, we allowed that natural human reaction to transform into induced hate. Soon it led to a blinding rage, only to manifest itself in two unwinnable wars. As a reaction to the mass murder on the U.S. soil, The New Republic Editor Martin Peretz summed up the situation by writing that “we are all Israelis now,” meaning now we can all be persuaded to hate Muslims — even if we’ve never met one. A decade later, we know that hate also bankrupted our nation financially and psychologically. In addition to our financial powerhouse status, we also lost our innate humanity, compassion and empathy.

That day, American people and institutions were the sole target of that attack. Soon, we knew Islam also was the victim. That day, we surmised that planes were hijacked, buildings were rammed into, and thousands of innocent people died. In the intervening decade, a storied faith was incessantly molested by some of its own in Iraq, Afghanistan, Pakistan and all across the globe. Its more than a billion followers worldwide became pariahs and ostracized for as long as it takes for the fog of ignorance and disbelief to lift. This was the hate induced from within.

Personally, for me as a Muslim, the fabric of the very faith that taught me how the life came about in the first place and what constitutes its decorum was torn and its sanctity untethered. The precepts of Islamic creed forbid Muslims from taking life in a cowardly and unjust way — their own or those of others. The morality instilled by this single Qur’anic commandment made Abu Bakr, the successor to Muhammad, order his military commanders [who] helped make the Muslim empire once upon a time the largest in the world. He said: “I advise you 10 things. Do not kill women or children or an aged, infirm person. Do not cut down fruit-bearing trees. Do not destroy an inhabited place. Do not slaughter sheep or camels except for food. Do not demolish the sanctuaries and places of worship of other faiths nor harm the people in prayer therein. Do not burn bees and do not scatter them. Do not steal from the booty, and do not be cowardly.” (Al-Muwatta 21.3.10).

War is a business of sheer savagery and yet nowhere else in the entire history of mankind would one find such humane rules of wartime engagement!

On the 10th anniversary of 9/11, my emotions are running high. I am reminded of that fateful day’s events and the following days and weeks, and how friends and strangers came together and formed a circle of hope around ourselves. Many offered me support, solace and affection instead of anger, hatred and abuses, as well as protection in their homes, lest I should be harmed in the frenzy of resentment against me because of my faith.

I’m a Muslim. I’m an American. And the past decade has given me plenty of reasons to be proud of being both.

On that fateful day, I mourned with you. I stand in hallowed silence with you today. And as we grieve, let us resolve that we do so constructively.

Azad is a professor in the Department of Chemical Engineering.

Olof Palme: JFK of Sweden

Earlier this year, Sweden marked the 25th anniversary of the death of one of its most charismatic leaders, Olof Palme. On Feb. 28, 1986, he was gunned down while returning home after watching a late night movie with his wife in a theater near his residence. She also was hurt but survived. I’ve walked through that spot several times during my stay in Sweden, and like anyone who has either read his biography or known him in one way or the other, I too felt some inexplicable reverence and attachment to him, even in his untimely death. As if magnetically, you are made to pause, reflect and pay your respect to him.



In life, Prime Minister Palme was a great Swede, and in his tragic death, he uncannily epitomized JFK. On both accounts, he was admired and loved by the world just as much as JFK. But it is his sudden death brought by a ruthless, senseless and random act of assassination by an alleged small-time criminal that astounded Sweden and the world.

As in the case of President John F. Kennedy’s killing in the United States, there was a stunned reaction to the assassination of Palme around the world. In both tragedies, people wept and suffered from nervousness, anger and disbelief. In both countries, the events left lasting impressions on the people. Most remembered where they were when they heard about the assassinations. But most of all, the tragic death of Palme made the Swedes suspect the innocence of human beings and shattered the cocoon of protection that had made them feel safe from violence.

In the ’80s, Sweden was deemed a patch of heaven on earth because of the tranquility of life and practically nonexistent violence. Eerily, this was in stark contrast to the unrest engulfing the globe during the same period by the Cold War. Palme had strong and unhidden opinions on the attitude and behavior of both American and Russian leaders. His strong critique on this issue led to a popular conspiracy theory that he was assassinated by either the KGB or CIA, but neither found any traction. His murder — the first of its kind in modern Swedish history — had a great impact across Scandinavia.

Palme’s biography makes an interesting and inspiring read. His American education and experience molded him to be what he became upon his return to Sweden. He exemplified what one can learn from the principles and values of others and he used them in the context of his own — a quality that is missing in many of today’s world leaders. It is amazing that Palme was as much of an American as he was a Swede, in more ways than one.

Born in Stockholm to a father of Dutch ancestry and a mother of Baltic German origin, he came from an upper-class conservative family. But his political leaning and thoughts were greatly shaped by his firsthand observation of deep-rooted racial segregation in the United States and economic inequality in the Third World. This instilled in him the ideals of socialistic democracy.

After graduating from Kenyon College in Ohio with a BA in 1948, he crisscrossed the United States. In Detroit, he met his hero, Walter Reuther, the leader of the United Auto Workers. Fascinated by his interest, Reuther sat down with Palme for an interview that is said to have lasted several hours. It is perhaps this encounter and honest conversation that led Palme to believe workers deserved dignity, better wages, decent hours and a right to air their grievances to their employers, and that socialism was the path that Sweden would follow. In his later years as a suave Swedish politician, he would remark that it was the United States that made a socialist out of him — and that became a bone of contention.

Even when Sweden was politically a diminutive player on the world stage due to its small size, Palme made her stand tall and be respectfully visible. It is safe to say that the philosophy of “soft force” that Sweden applies today behind the scene on many fronts was the brainchild of Palme that endeared Sweden to much of the world. His became a voice to be listened to on every topic of international relevance: from the American entanglement in Vietnam, to communism, to apartheid, to the plight of Palestinians, and the Soviet invasion of Afghanistan. In fact, the Swedish-American relationship was at a record low due to his outspokenness and fierce criticism against the Vietnam War.

But the truth is that his love and admiration for the United States were germinated in what he saw here during college and afterward. Rather than being repulsed by what he found, he was inspired by the strength and the foundation of faith the Americans displayed.

He was one of those politicians of our times whose humanity and compassion were not robbed by the zeal to have it all. He was gifted with the power of influencing people emotionally — friends and critics alike.

Some of his memorable quotes are so profound that on the 25th anniversary of his death, they sound almost prophetic:

“Apartheid is a unique form of evil. It is a form of tyranny that burn marks an individual from birth only because of the color of her skin. Apartheid cannot be reformed. It has to be eliminated.”

“The rights of democracy are not reserved for a select group within society; they are the rights of all the people.”

“Human beings will find a balanced situation when they do good things not because God says it, but because they feel like doing them.”

“Throughout history, people have lived in poverty and misery. They have been degraded by hunger and ignorance, they have tormented each other and been driven into war. Yet not everything has remained the same: The difference is that we have acquired greater knowledge. The difference is, above all, that we are beginning to display a willingness to take responsibility for each other. Therefore, it is not without meaning when we react, take a stance and, to the best of our ability, try to influence human development.”

Dr. Abdul-Majeed Azad posed for a photo in front of Uppsala Cathedral in Sweden.

Dr. Abdul-Majeed Azad posed for a photo in front of Uppsala Cathedral in Sweden.

“My generation is haunted by the images of the Jewish children in the ghettos and the concentration camps. The crimes committed against them caused us grief that haunts us through our lives. But for the very same raison d’être we feel outraged by the images of persecuted Palestinian children, and this time it is Israel that is responsible for the offenses.”

If alive today, it is very likely that through his vision and philosophy of noncombative interventionism, Olof Palme would have averted many calamities that the world witnessed in the past quarter of a century since his assassination, notably the Bosnian War, events of 9/11, and the wars in Iraq and Afghanistan.

Azad is a professor in the Department of Chemical Engineering. He returned this month from his term as a 2010-11 Fulbright Distinguished Chair in Alternative Energy at Chalmers University of Technology in Gothenburg, Sweden.

The power of ‘Yes’ leads to Carnegie Hall

Dr. Ben Pryor, dean of the College of Innovative Learning and assistant vice provost, and UT alumnus Pete Cross rehearsed with the Toledo Symphony Orchestra at the Peristyle while projections designed by UT film major Brandon Boettler played behind them.

Dr. Ben Pryor, dean of the College of Innovative Learning and assistant vice provost, and UT alumnus Pete Cross rehearsed with the Toledo Symphony Orchestra at the Peristyle while projections designed by UT film major Brandon Boettler played behind them.

The phone rang early last August; it was Bill Connor from CAPA, the group that manages the Valentine Theatre, where the Glacity Theatre Collective performs. He said the Toledo Symphony Orchestra (TSO) needed a theater component for a piece they wanted to do in the spring; it was going to be big, but he couldn’t say much then. Would Glacity and/or UT be interested? I said, “Yes.”

That “yes” led to a lunch meeting with the president and conductor of the symphony and I learned more of the details — that the “theater component” was a play and a symphony by Tom Stoppard and André Previn called “Every Good Boy Deserves Favour,” and that it would be performed in the Toledo Museum of Art Peristyle and at Carnegie Hall in New York as part of a new festival. Did I think I could put a group together to do it? Again, I said, “Yes,” and went back to my office to e-mail my UT and Glacity colleague, Cornel Gabara, who was in Italy: Could I count on him to direct? Another “Yes.”

Dave DeChristopher, UT theatre instructor, and Toledo Symphony Orchestra Conductor Stefan Sanderling are seen in this rehearsal scene.

Dave DeChristopher, UT theatre instructor, and Toledo Symphony Orchestra Conductor Stefan Sanderling are seen in this rehearsal scene.

Months later, we were at the Peristyle. “Every Good Boy Deserves Favour” is quite a unique piece, and the difficulties involved in staging it have caused it to be infrequently performed, even more infrequently with the full orchestration as originally composed. But it’s a privilege to do anything by playwright Tom Stoppard, and we were thrilled to work with the symphony. Assistant Professor Gabara, lighting designer and UT Visiting Assistant Professor Donald Robert Fox and I had been in weekly production meetings by conference call with Tim Lake, UT alumnus and TSO stage manager, and the other members of the symphony’s production team. The actors rehearsed daily for two weeks, but now we had just six and a half precious hours of rehearsal to integrate the actors and the musicians into one coherent piece.

The Peristyle performances went very well. Audience members, who as symphony patrons were somewhat startled to see actors talking to the musicians, interrupting the music, and running around the stage at a concert, adjusted to the oddity of the piece and responded positively.

This was the flyer listing dressing room assignments at Carnegie Hall.

This was the flyer listing dressing room assignments at Carnegie Hall.

Friday morning, the company gathered at Toledo Express Airport for the charter flight to NYC. The largest instruments — everything bigger than a cello — traveled to New York by truck, but all other instruments went through security screening along with their musicians. The cellos were called first, and other instruments followed. After wrestling the huge suitcase holding all the costumes out of my car, I was happy to turn it over to the baggage handlers.

After the flight came the bus ride to the hotel — and an evening off in the city. Load-in at Carnegie started at 8 a.m. Saturday, with a tech/run-through rehearsal scheduled for 3:30 p.m. I had my wardrobe duties to attend to — unpacking, pressing, arranging wig prep for actress Pamela Tomassetti, and other highly glamorous jobs. On our way into the hall, we saw a flyer on the bulletin board listing our dressing rooms, and we couldn’t resist taking a photo.

The floor where the dressing rooms are is lined with pictures of those who have performed or spoken there. Such illustrious company we were keeping! To see my own name taped to a dressing room door in Carnegie Hall was, as my students would say, “pretty awesome.”

The rehearsal went well. Those who were not too nervous to eat headed over for TSO’s dinner. And then it was 7:30 p.m.

The sound quality on the dressing room monitor was not good enough for us to hear exactly what was said as President Kathy Carroll and the TSO were introduced, but there was no way to miss the roar of enthusiasm when the audience was asked to “show some hometown spirit.” The musicians tuned, there was applause as conductor Stefan Sanderling walked out, a moment of silence, and then the opening notes of Shostakovich began to play. Since our piece was in the second act of the program, I stayed backstage with the actors in case there were last-minute problems. There were none; the actors went through their warm-up routines while Gabara paced. At intermission, I applied the maestro’s mime face makeup and headed out to the house to watch the show.

Cornel Gabara, UT assistant professor of theatre and Glacity Theatre Collective artistic director, posed for a photo with actor Yazan “Zack” Safadi during the flight to the Big Apple.

Cornel Gabara, UT assistant professor of theatre and Glacity Theatre Collective artistic director, posed for a photo with actor Yazan “Zack” Safadi during the flight to the Big Apple.

The acoustics at Carnegie truly are amazing. The symphony sounded fantastic, and the actors were clear and easy to understand.

As actor Zack Safadi sang his last line, “Everything will be all right,” and the last instrumental notes died away, I switched my attention to the audience reaction. A large number of audience members immediately leapt to their feet, others quickly followed, and the applause was strong and sincere. Sanderling, actors in tow, was called out for four bows; on the third bow, he brought Gabara with him, and all gestured out to the house, where composer André Previn sat. Previn waved back, smiling, pleased with the debut of his composition, 40 years after he wrote it, at Carnegie Hall.

Then it was backstage to pack up the costumes and accessories, which had to be loaded on the truck before our four-hour performance-and-strike window closed, and then on to a party at the Russian Tea Room.

There’s been a lot of positive press about the performance. In addition to the review in The Blade, excellent reviews have appeared in The New York Times, Financial Times and the Wall Street Journal. If you weren’t there (or even if you were), you can hear the performance and an interview with Gabara on WGTE’s website, wgte.org.

And all I had to do was say, “Yes.”

Monsos is associate dean of the College of Visual and Performing Arts and executive director of the Glacity Theatre Collective. She designed the costumes and props for the production.

Thanks for the life lessons, Coach Cullop

Congratulations to the Lady Rockets for their amazing season culminating with the WNIT Championship win over USC, 76-68. What a team to take defeat in the Mid-American Conference Tournament and turn it into a history-making championship run. Now Coach Tricia Cullop is being described as one of the “hottest coaching talents in the country” for her team’s performance, but what are the keys to her success?

Cindy and Dr. Clint Longenecker posed for a photo with Toledo basketball players, from left, Melissa Goodall, Lecretia Smith, Andola Dortch, Haylie Linn and Naama Shafir.

Cindy and Dr. Clint Longenecker posed for a photo with Toledo basketball players, from left, Melissa Goodall, Lecretia Smith, Andola Dortch, Haylie Linn and Naama Shafir.

We have followed the Lady Rockets for more than 25 years, have had close relationships with many players, and have had the chance to address the 2010-11 team. In January, we had the unique privilege of being the “sixth man” (as a couple) on the Lady Rockets bench; this provided a wonderful opportunity to see, feel and hear the inner workings of a team that had something very special going on. With this backdrop, here are several observations about what makes Cullop a great coach that goes well beyond simply being a great student of the game:

She is a tireless and effective recruiter. While it is obvious that she has recruited outstanding basketball talent, she has surrounded herself with an exceptionally talented and motivated coaching and support staff that operate with great passion and professionalism. Oh, and if you hadn’t noticed, she also recruited all Toledoans for each tournament game and has already recruited us for next season.

She has staked out a strong, positive identity for her team. Coach constantly says, “This is who we are …” and then fills in key virtues and qualities that are her team’s identity. We are “blue-collar,” “family,” “serious in the classroom,” “a buzzer-to-buzzer team,” “don’t finish ugly,” “demonstrate character”; these are a few of the encouraging and elevating epitaphs that are repeated and reinforced. This identity has created a lifestyle and mindset that lead to high performance. And when performance falls below expectation, she reminds her team, “This is not who we are.”

She has a real talent at connecting with people. Coach has the uncanny ability to make people feel like the center of her attention. She demonstrates great emotional intelligence and a genuine talent for communicating with everyone regardless of the stressfulness or loudness of the situation. She also has great listening skills — frequently found wanting in strong leaders — that are needed for motivating, solving problems, scouting and understanding others. Catch her eye one minute before tip-off and she focuses her attention on you as if she has all the time in the world.

She understands the power of synergy and family. When you look at the talent and athleticism of UT’s WNIT opponents, it is apparent that we won because of team play. Coach creates synergy, as the whole of the team’s performance was far greater than the sum of its parts. Everyone in the stands knew that they were witnessing a group of individuals that were playing and winning synergistically. This team is a family “by design” as team building on and off the court has created a “family” with intangible qualities that few teams ever achieve. On the floor after each game was a family gathering to celebrate the community and team’s success that was orchestrated by the coach and her players.

Coach is always coaching. Players will tell you that she sets very high, clear expectations for everything: academic performance, practice, travel, game preparations and the games themselves. She and her staff then do everything in their power to equip players to meet those expectations. This is where she truly shines by providing continuous situational feedback. When each player returns to the bench, she receives immediate feedback. A player is not left guessing as to her quality of play on and off the court. Watching Cullop on the floor after winning the championship was a delight as she fought her way through the crowd to personally congratulate each player and to hug her and to whisper some personal comments. One can only imagine her feedback, but the smiles on the players’ faces revealed they knew that they were valued.

Coach demonstrates humility and that it is not about her. Finally, our coach has been quick to give credit for our national championship performance to the fans, her players, her staff, the UT Athletic Department, the administration and Toledo. Somehow all 7,301 of us felt like we were the “sixth man.” That was the winning combination. When she told us that the team could not have won these games without us, the fans, we truly believed her and felt like we had done our part for the team. Humility pays dividends!

So the run is over, the newspapers are still on kitchen tables but on their way to recycling, and life has moved on. But even after the games were over, our family cannot help but sing and dance each night along with the Black Eyed Peas as they perform the Lady Rockets’ theme song, “Tonight’s Gonna Be a Good Night.” And what a good night it was. Thanks for the life lessons, Coach Cullop, and for the championship! We love you!

Clint is the Stranahan Professor of Leadership and Organizational Excellence in the College of Business and Innovation. Cindy is a homemaker, teacher and community servant. Both are UT graduates and former intercollegiate athletes.

Helping the people of Haiti through Mission Possible

Rachel Powell held a baby in Montrouis, Haiti, during her recent with Mission Possible.

Rachel Powell held a baby in Montrouis, Haiti, during her recent with Mission Possible.

I welcomed 2011 serving the Haitian people through my job at Mission Possible, a nonprofit Christian agency in Findlay.

On Jan. 1, I co-led a team of 24 people from the Findlay and Akron areas, as well as California, Texas, and Ontario, Canada, to Haiti for a week full of service.

Mission Possible, which has the mission to “equip the next generation of Christ-centered leaders,” has six schools and one vocational school in Haiti and one school in the Dominican Republic. The schools are run by the native people, and there are about 3,500 students between the two countries. The focus of Mission Possible is to teach the students to become sustainable and to know Jesus and bring Him into their communities and to give the nation Christ-centered leaders in their communities.

Our January trip was focused on community health education. We went to each of our schools, some of which included an hourlong hike up the mountains because vehicles can’t get to them, to set up medical clinics in these communities.

The volunteers also set up educational sessions in which we taught the Haitians about cholera prevention and treatment, how to sanitize water, how to dig a latrine, and how to properly wash their hands.

It was so rewarding to see the Haitians so intent on the cholera teaching. They are so afraid of cholera because they don’t know much about it. All they know is more than 2,000 people have died from it. The question was raised at one of our schools, “Can you come back and teach more people about cholera?” We encouraged them to take ownership of this, and they were really excited to go out and teach their neighbors and save lives.

We saw a total of 649 patients in four days. We treated people with problems that included malnutrition, skin conditions like ringworm and intestinal worms, and a variety of stomach problems.

During the trip, we educated about 1,000 people and passed out 1,000 adult and children health kits that included soap, shampoo, a toothbrush, toothpaste, floss, and educational information in Creole on cholera and teeth brushing. A big thank-you to all of the community members who donated the supplies.

Though we were able to touch a lot of people’s lives, the work in Haiti is not near over. During our trip, we saw many children with signs of malnourishment, including orange hair. There were many families who hadn’t eaten because there simply is no food.

Our hearts broke for these people and the many who suffered during the last year trying to recover from the Jan. 12, 2010, earthquake.
Mission Possible is working hard to teach the Haitian people about sustainability and not dependability. We want them to invest in their lives and make something of their situations.

Interested in joining me at Mission Possible? Visit www.ourmissionispossible.org or contact the organization at 419.422.3364 or rachel@ourmissionispossible.org.

Powell is a graduate student in the Master of Public Administration Program.

No Vikings, but no dearth of warm glow in frigid Sweden

“Hej till du från Sweden! Hur mår du? Mycket bra, ja!”

(Hello to you from Sweden! How are you? Very well, yeah!)

Dr. Abdul-Majeed Azad posed for a photo on the campus of the Chalmers Institute of Technology in Gothenburg, Sweden.

Dr. Abdul-Majeed Azad posed for a photo on the campus of the Chalmers Institute of Technology in Gothenburg, Sweden.

It is nearly four months that I’ve been at Chalmers Institute of Technology in “Göteborg” (pronounced “Yeotébory” or, in English, Gothenburg) on a Fulbright assignment. Even in this short period, I’ve become fascinated by Sweden’s exotic natural landscape, well-preserved historical archives, insane aristocratic homes filled with all the equally insane eccentricities that money can buy, its people, culture and the society. When the time comes to bid adieu to Sweden in June, it will be an emotional struggle.

Chalmers is a 180-year-old private school of international repute in engineering and technology. Its engineering and applied science departments are well-respected in Europe and around the globe for their entrepreneurial niche.

The Division of Energy Technology, to which I’m attached for nine months as a Fulbrighter, is spearheading a clean energy manifesto with its world-renowned program in chemical looping combustion (CLC) and chemical looping via oxygen uncoupling (CLOU) processes. The program brings perhaps the world’s finest team of faculty, researchers and Europe’s brightest PhD students together. Thanks to Europe’s and Sweden’s obsession with the environment, CLC is well-funded by the European Union, Swedish Science Foundation and industrial energy giants that include Vattenfall. The CLC group also has well-established collaborations with similar groups in Spain, Austria, France, Belgium and Norway.

I’m certainly indebted to the Fulbright Commission for this wonderful opportunity. I consider myself very fortunate to be associated with such timely activities at Chalmers. I’m trying to synchronize my materials background with their exemplary expertise in large-scale fluidized bed reactor engineering that caters to power generation to the tune of 100 to 1,000 kilowatts-thermal, using fossil fuels in the most benign and cleanest possible way with the most sensible scheme of sequestering carbon dioxide from stationary power plants. It is Chalmers’ technological innovations coupled with its people’s passionate devotion to doing things right that I find not only fascinating but contagious, too. I hope this invigorating fervor stays with me.

Besides my work pertaining to the design and fabrication of the next-generation oxygen carriers, I’m also observing the pattern of rich ethics and healthy lifestyle that this nation has adopted. Some of the things I’ve fallen in unconditional love with in Sweden: the innate habit of recycling, passion for climate and its preservation; almost nonexistent waste of food; sense of keeping things in order; an uncannily efficient public transport system; and an almost religious addiction for “fika” (coffee with pastry, cookie or cake several times a day). And yet I’ve not spotted Starbucks peppered around! I can’t seem to find one obese person in Gothenburg!

Sweden’s population is a little more than 9 million — smaller than Belgium’s and more sparsely populated than Brazil. On a more familiar scale, it is about as big as California with a smaller population. It is also among the countries of the world farthest removed from the equator. And that for me where the Swedish fascination begins, with its shortest days (only few of them bright and sunny) in winter and the longest ones in summer.

Stockholm, the capital of Sweden, is the most beautiful city in Europe. It consists of several tiny islands, each telling a history of its own. It represents the perfect amalgam of Sweden’s mystifying Christian old and the modern. Thanks to the Fulbright Commission’s periodic summons for pleasant excursions and sightseeing, the more I go there, the more intense my infatuation with the city grows.

I’m resolved to learn more about Sweden and her culture as I slowly explore its landscape, interiors and borders with Norway and Denmark during the remainder of my stay.

Among many things I’ve experienced so far, one thing that has touched me most and will perhaps remain vivid in my mind’s eye forever is the Nobel Prize Award ceremony. As Fulbright grantees, we were invited to be part of this year’s event in Stockholm’s most impressive concert hall on Dec. 10.

There were 1,350 guests — including the Swedish Royal family, many heads of states and ambassadors — all in their best attire: It was no doubt the Golden Globe event for the best minds on this planet. The ceremony was not only a once-in-a-lifetime experience but also a very humbling and moving one. The ambiance was serene yet electrifying, soothing yet energetic. Above all, there was an unmistaken humility. It felt as if the divine kindness had descended on Stockholm that evening. And the audience savored every moment of it. Then there was one moment when time almost froze — or so it seemed — for an eternity.

When Professor Richard Heck’s name was called as one of the three Nobel Laureates in Chemistry, he slowly stood up but had difficulty walking toward the king to receive the honor. As if on an impulse, Professor Andre Konstantinovich Geim, this year’s Nobel Laureate in Physics, stood up, held Professor Heck’s elbow gently, and helped him walk. After Professor Heck had received the honor, Professor Geim helped him back to his seat with utter respect and deep reverence. Everybody watched with rapt admiration at what unfolded on the Nobel podium. The standing ovation from the audience was part congratulatory and part admiration of Professor Geim’s fine “Nobelity.”

Many of us later confided to one another that this humanistic gesture by Professor Geim brought mist of joy to our eyes. This made me think. Beyond the gold medal, citation and seal of immortality for individual genius, the true legacy of Alfred Nobel is to celebrate the best in mankind, irrespective of its source and background, and to raise the innate selflessness of fellow humans to surpass the ranks of angels. And in this legacy is the shining example of Sweden.

Azad is a professor in the Department of Chemical Engineering and a 2010-11 Fulbright Distinguished Chair in Alternative Energy at Chalmers University of Technology in Gothenburg, Sweden.