New program to help solve health-care needs for employees

November 24, 2010 | UToday
By Chelsey Malaczewski

UT Medical Center is introducing a new Employee Health Concierge Program to help the UT family with their health-care needs.

Shirley Joseph is featured on an internal postcard advertising the new program.

Shirley Joseph is featured on an internal postcard advertising the new program.

The program will offer special assistance for those individuals who greatly have contributed to the success and growth of The University of Toledo, and a means for utilizing an array of high-quality health-care services — with convenience.

“This program is an excellent way to invite our employees and their families to our medical center to experience high-quality service delivered by our outstanding team of physicians and other health-care professionals,” said Shirley Joseph, assistant to the chancellor and director of concierge services.

The primary goal of the Employee Health Concierge Program is to focus on personal attention by facilitating appointments in a timely fashion and aligning the patient with the appropriate physician/specialist.

“I look forward to working with our employees and medical staff, and predict that this program will be highly successful,” Joseph said.

The Employee Health Concierge Program will provide UT’s faculty, staff and their families a confidential, stress-free approach to coordinating health-care needs. It will offer convenience in scheduling appointments along with an opportunity to utilize the easiness of getting lab work and imaging done right at the workplace.

“This program is important because we need to make it easy for employees and their family members to access the best health care in northwest Ohio, which is UTMC and UT physicians,” said Dr. Scott Scarborough, interim vice president and director of UT Medical Center, and senior vice president for finance and administration.

Employees are encouraged to take advantage of the fact that they work at the region’s only academic medical center; 54 of the region’s top 59 physicians are clinical faculty at the UT College of Medicine.

“Our clinical outcomes give patients a second chance at life that they would not receive at other hospitals,” Scarborough said. “Like our patients, UT employees deserve the best health care possible, and UTMC is the best.”

The program also gives University employees and their families a chance to see all the improvements that are being made at UTMC as the institution is in the process of renovating facilities so that the patient experience matches the great clinical care provided.

Additionally, when employees and their families use UTMC facilities, it benefits the overall institution financially, which helps everyone who works at UT, Joseph said.

The UT Employee Health Concierge Program can:

• Help you select a primary care physician for you and your family;

• Assist with referrals to appropriate specialists;

• Facilitate appointments in a timely fashion;

• Assist with inpatient private room accommodations;

• Refer you to the appropriate resources for pre-registration and insurance and billing questions;

• Provide information on services available at employee outpatient clinics on each campus; and

• Assist with directions on where to park, which entrances to use, etc.

Call the concierge line at 419.383.4242 between 8:30 a.m. and 5 p.m. Monday through Friday to speak with Joseph or Laura Malkuian to help navigate the medical system for fast, efficient, personal service.

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