{"id":14747,"date":"2011-11-15T04:08:32","date_gmt":"2011-11-15T09:08:32","guid":{"rendered":"http:\/\/utnews.utoledo.edu\/?p=14747"},"modified":"2011-11-14T15:00:08","modified_gmt":"2011-11-14T20:00:08","slug":"utmc-food-service-workers-receive-certificates-recognition","status":"publish","type":"post","link":"https:\/\/news.utoledo.edu\/index.php\/11_15_2011\/utmc-food-service-workers-receive-certificates-recognition","title":{"rendered":"UTMC food service workers receive certificates, recognition"},"content":{"rendered":"

Staff of the Department of Food and Nutrition Services on Health Science Campus graduated from a certificate program that focused on customer service Thursday, Nov. 10.<\/p>\n

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Ioan Duca congratulated some 80 employees in the Department of Food and Nutrition Services who received their ServSafe certification in iCARE University as UT Medical Center moves to ensure an exceptional experience in all aspects of patient care.<\/p><\/div>\u201cThis is a celebration for our graduating employees,\u201d said Ioan Duca, UT service excellence officer. \u201cMost importantly, while our department used to focus on processing orders and cooking food, we now focus on our customers and serving them.\u201d<\/p>\n

About 80 employees graduated from the certificate program, resulting from a course that lasted about two months. <\/p>\n

\u201cOne thing we\u2019ve been trying in the last six months is to change the perception of food service at the hospital,\u201d said Thomas Torres, food and nutrition director. \u201cOur department is important, and our employees are important to this organization. We want to go beyond the expectations and perceptions and take pride in the accomplishments of the department \u2014 not only graduation from this course, but also all the accomplishments in the last six months.\u201d<\/p>\n

Dr. Scott Scarborough, senior vice president and executive director of UT Medical Center, presented the certificates to the employees.<\/p>\n

\u201cWe were struggling in service because we felt very mechanical,\u201d Duca said. \u201cThis ceremony represents a transformation from that mechanical processing into a personal experience in which we serve those who come to our establishment and engage them with a smile.\u201d<\/p>\n

\u201cThis was really a journey. It was not easy, and we experienced all parts of the spectrum from highly positive to highly negative. We are very proud of our employees\u2019 achievements and want to show our appreciation,\u201d Torres said.<\/p>\n","protected":false},"excerpt":{"rendered":"

About 80 staff members from Department of Food and Nutrition Services on Health Science Campus graduated from a program focused on customer service.<\/p>\n","protected":false},"author":409,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/news.utoledo.edu\/index.php\/wp-json\/wp\/v2\/posts\/14747"}],"collection":[{"href":"https:\/\/news.utoledo.edu\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/news.utoledo.edu\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/news.utoledo.edu\/index.php\/wp-json\/wp\/v2\/users\/409"}],"replies":[{"embeddable":true,"href":"https:\/\/news.utoledo.edu\/index.php\/wp-json\/wp\/v2\/comments?post=14747"}],"version-history":[{"count":0,"href":"https:\/\/news.utoledo.edu\/index.php\/wp-json\/wp\/v2\/posts\/14747\/revisions"}],"wp:attachment":[{"href":"https:\/\/news.utoledo.edu\/index.php\/wp-json\/wp\/v2\/media?parent=14747"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/news.utoledo.edu\/index.php\/wp-json\/wp\/v2\/categories?post=14747"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/news.utoledo.edu\/index.php\/wp-json\/wp\/v2\/tags?post=14747"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}