UT Health launches new online portal to improve patient experience

January 29, 2015 | News, Medicine and Life Sciences, UT Health



All UT Health patients now have around-the-clock access to their medical records from the privacy of their homes.

Last week, UT Health launched the Athenahealth patient portal for outpatients. Inpatients at The University of Toledo Medical Center already have access to their medical records through the RelayHealth patient portal.

“One of the most important things for people to manage is their health,” said Olivia Dacre, chief administrative officer of revenue cycle and clinic operations. “This puts it right at their fingertips.”

In addition to viewing their health information, patients can request refills and pose questions to their health-care team through the portal. Another feature of the Athenahealth patient portal is the ability to send mass communications to patients, such as if there is a Level 3 Snow Emergency.

“Athena offers a much more intuitive and robust platform to provide high-quality care,” said Dr. Bryan Hinch, chief medical information officer and assistant professor in the Department of Medicine. “Over time as we begin to delve deeper into these tools and features, we expect to improve the care we provide and enhance our communication with patients and referring providers.”

Dacre said she would like to thank all of the UT Health physicians, nurses, caregivers and information technology experts for their work over the last several weeks learning the new system, as well as the staff who helped launch the new Athenahealth patient portal.

Dave Morlock, CEO of UT Health and executive vice president of finance and administration, echoed these sentiments.

“At UT Health, it is our goal to make the health-care experience as seamless as possible for our patients,” Morlock said. “The addition of the Athenahealth patient portal allows us to move closer to that goal. Thank you to all of our staff who were involved in making this happen.”

For more information or to register for a patient portal account, visit uthealth.utoledo.edu.