The University of Toledo Medical Center has received high preliminary marks in the most recent Joint Commission reaccreditation survey, which was completed during a site visit last week.
“We had an outstanding review that highlights our commitment to constantly improving our quality of care and patient experience,” said Rick Swaine, UTMC chief executive officer. “The entire UTMC team should be proud of the work that went into preparing for this visit and the high-quality healthcare we provide our patients every day. I’m very pleased with what this hospital has been able to achieve.”
The Joint Commission is an independent, not-for-profit organization that accredits and certifies more than 22,000 healthcare organizations and programs in the United States.
During last week’s rigorous, unannounced onsite review, surveyors spent four days evaluating UTMC’s hospital services, clinics, behavioral health services, durable medical equipment services and facilities. Surveyors followed more than 50 patients through their care at UTMC, speaking to physicians, nurses and other hospital staff along the way.
Surveyors commented positively on the engagement of the anesthesia and surgical services team, noted that the facilities and health and safety teams are doing a phenomenal job and said the clinics were impressive and well-managed.
Swaine said the surveyors were also impressed by how open and inviting UTMC staff were and noted that UTMC’s kitchen was the cleanest they’d seen.
“I often talk about what a great hospital we have. After spending four days with us, our surveyors came to the same conclusion,” Swaine said. “At the final session, the surveyor said, ‘I would have no concerns being a patient in this hospital.’ That says a lot.”
UTMC’s official results from the survey will be available in the coming weeks.
Joint Commission accreditation and certification is a voluntary process that is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards. Reaccreditation surveys occur on a three-year cycle, but last year’s site visit was postponed because of COVID-19.