Computer error delays credit card payment processing at UT | UToledo News

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Computer error delays credit card payment processing at UT

A computer software error at The University of Toledo has resulted in a three-month backlog of food service credit card payments made on Main and Health Science campuses, with all payments made since late September processing simultaneously Jan. 18.

UT officials sent a letter to the campus community Thursday explaining that an error had occurred and that some may be confused as to why a series of charges made months ago would appear all at once.

“As a result of the error, batches of daily credit card transactions were stored rather than sent to the corresponding financial company to deduct from individuals’ accounts and credit. Charges from September through Tuesday were processed Jan. 18,” wrote Joy Gramling, UT director for auxiliary services.

“As UT recorded these transactions, they would be stored in a queue for a time while trying to connect to the corresponding financial institution,” she wrote. “As a result of the error, payments would be dropped from the connection queue after a given time and new charges would populate the queue, making it seem like connections were being made properly. Clearly, they were not.”

Gramling said UT has set up an e-mail address for those with questions or concerns: auxillaryservices@utoledo.edu.

The computer error has been corrected, and food service credit card payments now should process normally, she said.

“We’re deeply sorry this has happened,” Gramling wrote.

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