For dedication to the lives of customers, The University of Toledo Outpatient Pharmacies and Catarman, UT’s prescription benefit manager, were recognized for excellence in consumer care in October.
UT was recognized for its commitment to the welfare of health-care consumers with the Health-Care Stars! Award, which was presented by the Utilization Review Accreditation Commission. The honor was announced at the commission’s 2012 Quality Summit and Awards Program in October in San Francisco.
“The Health-Care Stars! Awards recognize individual health-care professionals who deliver on the mission of protecting and empowering consumers and promoting quality care through their daily work,” said Alan P. Speilman, president and chief executive officer of the Utilization Review Accreditation Commission. “These individuals are true heroes of health-care management, serving as role models for how to make a real difference in the lives of health-care consumers.”
The University was selected because of its work with diabetic patients to improve the quality of their lives and health care. UT and Catarman have worked with consumers with diabetes to ensure that they meet all medication, counseling or other needs they may have.
UT graduate pharmacy students assisted with counseling, including smoking cessation, and setting up additional informational appointments for diabetic patients. They also made referrals for services that the UT pharmacy could not provide.
“I am exceptionally proud of the pharmacy team for creating a patient-centered program that has become our standard of care that is nationally recognized as a best practice for empowering patients,” said Cindy Puffer, UT manager of managed care pharmacy operations.
UT Outpatient Pharmacies fill 85 percent of all employee prescriptions. The two pharmacies, located on Main Campus and Health Science Campus, also provide prescriptions and other services to students and the community.